Summary:
Emerasoft is a fast-growing player in the Italian IT marketplace. Before signing up as distributor of Newired, Emerasoft introduced it as support tool to train each employee in the activity reporting system, where they track their day by day tasks. This system is based on a popular ALM platform. The outcome was a reduction of support requests to the internal help desk: 54% reduction on phone calls and 38% reduction of e-mail interactions.