Customer Stories New

As a Process Team, we were overwhelmed with tickets seeking solutions for simple queries. It became crucial to reduce the ticket load and empower our users to help themselves. That’s how we got to Newired – a solution that allows us to prioritize developing processes and efficiently maintaining our tool despite limited resources

The introduction of the NEWIRED solution in e-Distribuzione, especially as a support to the FORCE-BEAT product, has allowed us to deliver the proper “Know-How” on the use of company applications. Newired has become a “Must-Have” application for our processes. With the real-time publishing functions, it allows us to quickly disseminate new operating methods and critical updates, helping us to reach, in a few simple steps, the entire company staff involved in the planning and final accounting processes of the activities in charge of e-Distribuzione.

We´re very satisfied with Newired and all the onboarding and digital adoption problems it helped us address. In-app guidance is the most efficient was to deliver all the help and assistance that users need when using our e-procurement platform.

We´ve ben really impressed about how fast Newired solved a pretty annoying and time-consuming issue for us. After adopting the solution, we observed significant savings, higher quality and last but not least, a friendlier process for our employees.

The Newired solution transformed our way of implementing systems and business processes, facilitating the onboarding of new employees and the daily use of the systems in a standardized and consistent way.

Thanks to Newired, we've accelerated customer management, making the user experience more secure and continuously improving. The tool has also enhanced our knowledge management with new options, aligning with regulations and customer needs.