Capability
Definition
Onboarding Guides
Author and deploy the onboardning content, that makes your users familiar with a give application.
Ad-hoc
Step-by-step Assistance
Author and deploy gudies that your users will find always available, for scenarious you users execute rarely.
Playbooks
Organize Journeys into Playbooks, that you require users of your platform to complete.
Via single task only
Data validation & Data Driven Journeys
Implement data driven assistance, mainly to validate the data input.
Simple & Robust Authoring Environment
WYSIWIG editor, that produces the robust content that does not need to be reviewed or adjusted by programmer.
Interactive Editor is available, but in real world environment, custom CSS of JQuery Rules need to be set by a programmer
Interactive Editor is available, but in real world environment, custom CSS of JQuery Rules need to be set by a programmer
Deployment Flexibility
Cloud, On-Premise, offline, etc...
The authoring environment always in-cloud, for on premise: the content needs to be exported and hosted in web server
The authoring environment always in-cloud, for on premise: the content needs to be exported and hosted in web server
Cross Application Guidance
Author and deploy step-by-step journeyes that span across multiple applications.
The authoring environment always in-cloud, for on premise: the content needs to be exported and hosted in web server
The authoring environment always in-cloud, for on premise: the content needs to be exported and hosted in web server
Multi-lingual Support
Support multi-lingal apps and translate assitance content.
No support for multi-lingual apps. Walktroughs must have “ignore text” selected. Only content translation
No support for multi-lingual apps. Only content translation.
Micro Apps Widgets
Enrich the callouts and dialog content with interactive micro apps: calendar, calculator, currency conversion. Build your own via API.
Usage Analytics
Analytics about guidance.
Customizable Look
Full customization of the final look of the overlay.
Only limited support for theme customization with backward compatibility.
Quick Preview
Preview the guidance in the authoring environment for fast review and content management.
Content Release Management
Versioning system to manage and publish different snapshots of the live product.
Limmited export for integration with electronic signatures.
Limmited export for integration with electronic signatures.