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Digital transformation

20 Aug, 19

Digitalization in the public sector

Written by Natalia Kawana and Vratislav Holub The Digital Transformation is one of the most important phenomena in the 21st century, and every organization should be aware of it. Today’s companies have already started their journeys towards digitalization, and many of them have dealt with this contemporary challenge with success.  Nevertheless, we have more complex […]
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machine learning
17 Jul, 19

Everybody is talking about machine learning, but nobody is talking about people learning

Written by Vratislav Holub Nowadays, machine learning is becoming more and more popular. Almost everyone in IT talks about this subset of Artificial Intelligence (AI), which builds mathematical models based on data by its algorithms. Machine learning builds a model based on which computers can take decisions on our behalf. The reliability of machine learning […]
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digital customer exp
28 Jun, 19

Why do the most successful companies think that it is important to improve the Digital Customer experience?

Written by Frank Schroeder and Lucia Manetti Nowadays there are multiple disciplines in the digital field focused on users. Whenever users are customers as well, we are talking about Digital Customer Experience,   Before we think about it, let’s think about the topic from a wider perspective, following some definitions for Customer Experience CX from Wikipedia, […]
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